Terms of Service

1. Introduction & acceptance

Enjoy Badagry is a platform focused on discovering and enjoying Badagry, Lagos — destinations, hotels, local food, rides, events and tour packages. These Terms form a binding agreement between you and Enjoy Badagry (referred to in these Terms as “we”, “us” or “our”).

If you do not agree with any part of these Terms, please do not create an account or use the Service. Where the Service is used by a driver, additional driver-specific responsibilities apply as described in section 7.

2. Eligibility & account registration

The interactive services of Enjoy Badagry — accounts, rides, food orders and wallet — are available only to people who can legally agree to these Terms. You must be at least 18 years old, or the age of legal majority where you live, whichever is higher, to make bookings or place orders.

When you register, you sign in with an email address and password through Google's Firebase Authentication service. You agree to provide accurate information — including your name and, where you choose to add it, your phone number — and to keep it up to date. One account may not be shared, sold or transferred to another person.

The public website is informational and does not require an account. Accounts are created and used in the mobile application.

3. Accounts & security

You are responsible for keeping your sign-in credentials confidential and for all activity that happens under your account. Please choose a strong password and do not share it.

Tell us promptly through the in-app Help & Support chat if you believe your account has been used without your permission. You can sign out of the app at any time from your profile.

Profile details you add in the app — such as your name, phone number, photo, country and preferences — are managed by you and can be edited in your profile. How we handle your information is described in our Privacy Policy.

4. The Enjoy Badagry services

Enjoy Badagry brings together the following services in one platform:

• Discovery — browsing destinations, events and tour packages across Badagry, with details such as photos, opening hours and entrance fees where published.
• Hotels & stays — information about hotels and places to stay (see section 10).
• Food & local cuisine — browsing menus and ordering food for delivery, paid from your wallet (see section 9).
• Rides — requesting a car, SUV or van with a fare estimate before you book (see section 6).
• Wallet — a naira wallet used to pay for rides and food orders, funded by bank transfer (see section 8).
• Support — an in-app Help & Support chat for questions and complaints.

Some features are still limited in this version of the app. In particular, flight booking is not part of Enjoy Badagry, and the app will tell you so if you look for it. We may add, change or withdraw features over time.

5. User responsibilities & prohibited conduct

You agree to use the Service lawfully and respectfully. You must not:

• Provide false registration information, or impersonate another person
• Use the wallet, payments or coupons fraudulently, or exploit errors in the Service for unlawful gain
• Post reviews, comments or chat messages that are abusive, harassing, discriminatory, defamatory, obscene or that infringe the rights of others
• Upload content you have no right to share, or malicious files
• Manipulate ratings, reviews or reports, including posting fake reviews about businesses or drivers
• Attempt to gain unauthorised access to accounts, systems or data
• Interfere with the operation of the Service, including by overloading, scraping or disrupting the app or its servers
• Use the Service for any illegal purpose or in breach of applicable law

You are responsible for your own conduct during rides, deliveries and interactions with drivers, restaurant staff, hotel staff and other users, and for complying with the laws that apply to you.

6. Rides, driver assignment, fares, cancellations & completion

Requesting a ride

When you request a ride you choose a pickup point and a destination. The app sends your request to available drivers, and a driver may accept it. To help the trip go smoothly, your driver receives your name and phone number when they accept your ride, and you see information about your driver in the app.

Fares

Before you confirm a booking, the app shows a fare estimate with a breakdown — base fare, distance charge, booking fee and service fee. The vehicle types offered are a standard car, an SUV and a van, with different capacities and base fares. The final fare shown when your trip is priced on the platform is the amount that applies; estimates can differ from the final figure if the actual trip differs from what was estimated.

Cancellations

You may cancel a ride request, and the app asks for a reason. Please cancel as early as you can once you know you no longer need the trip, out of respect for the driver's time. Any cancellation terms or charges that apply will be shown to you in the app before or when you cancel — these Terms do not create any cancellation charge that is not shown in the app.

Completion, ratings & reports

A ride is completed when the trip ends on the platform. You can rate your driver afterwards. If something goes wrong, you can report a driver in the app — for example for rude behaviour, unsafe driving, harassment, a wrong route or detour, vehicle condition, or another reason. Reports are reviewed by our team.

Ride conversations with your driver, trip records and ratings are stored so the service works reliably and so issues can be investigated — see our Privacy Policy.

7. Driver responsibilities & service requirements

Drivers register separately on the platform and are verified by our team before they can accept rides. As part of onboarding, drivers provide identity and vehicle information — including their name, contact details, address, vehicle details, driver's licence and, where required for verification, national identification details. This information is used to verify drivers and operate the ride service.

Drivers on the platform must:

• Keep their registration and vehicle information accurate and up to date
• Drive lawfully and safely and behave respectfully towards passengers
• Honour accepted ride requests and communicate through the in-app chat where needed
• Use the platform honestly — no fake trips, fare manipulation or misuse of promotions
• Maintain the vehicle used for rides in a safe and roadworthy condition

Enjoy Badagry is a platform that connects passengers with drivers. Drivers are not employees of Enjoy Badagry unless a separate written agreement says otherwise, and each driver is responsible for their own vehicle, licence, insurance obligations and conduct.

8. Wallet balances, deposits, payments & transaction records

The wallet

Enjoy Badagry includes a naira (NGN) wallet used to pay for rides and food orders in the app. Your wallet balance and transaction history are visible in the app.

Adding money

You add money to your wallet by bank transfer. The app issues you a virtual bank account for the transfer, and payments are processed by Flutterwave. After your bank transfer is received and verified, the funds are credited to your wallet. You do not enter card or bank card numbers into the Enjoy Badagry app.

Paying with the wallet

When you pay for a ride or food order with your wallet, the amount is deducted from your balance and a record is created in your transaction history, showing the transaction type, amount, references and status.

Payment disputes & corrections

If you believe a wallet transaction is wrong — for example a deposit that was not credited or a charge you do not recognise — contact us through the in-app Help & Support chat with the transaction details. We will review the platform's transaction records and, where a correction is due, adjust your wallet accordingly. Please report issues as soon as you notice them.

9. Food orders, pricing, fulfilment, cancellations & refunds

Placing an order

You can browse menus in the app — including ingredients, serving sizes and spicy levels where provided — customise your order, and have it delivered to an address you choose. You provide the recipient name, phone number, delivery address and any delivery instructions, which are used to deliver the order.

Pricing

Before you place an order, the app shows a full price breakdown: the food total, any extras you add, the delivery fee, packaging fee, platform fee, service fee, any small order fee, any coupon discount, and the grand total. Orders are paid from your wallet.

Fulfilment & tracking

After you order, the restaurant confirms and prepares it, and a rider delivers it. You can follow the order's status and, while it is out for delivery, track the rider's progress in the app.

Cancellations & refunds

You can ask to cancel an order, but whether it can still be cancelled depends on its current status — once preparation or delivery has begun, a cancellation may no longer be possible. If an order is cancelled or a refund is issued, the refund is returned to your wallet and appears in your transaction history. These Terms do not promise any refund beyond what the app and our support team make available for your specific order.

10. Hotels, accommodation information & direct contact with hotels

Enjoy Badagry helps you discover hotels and places to stay — photos, amenities, ratings, locations and contact details. This information is provided to help you decide where you might like to stay.

Some hotel details in the app are unlocked by watching a short advertisement. Hotels are independent businesses; their rooms, prices, rules and services are their own responsibility.

11. Events & tour packages

Events and guided tour packages are published in the app for you to discover, with dates, locations, descriptions and itineraries where provided. Tour packages describe planned activities day by day.

Where an event or tour provides a ticket link or enquiry contact, you may deal directly with the organiser or an external provider. Any ticket purchase, booking or agreement you make with an organiser is between you and that organiser. Please check the details, dates and terms shown before you commit to an event or tour.

12. Reviews, comments, chats, uploads & other user content

You can post comments and likes on destinations, food items and hotels, send messages and images in ride chats and support conversations, and submit ratings and reports. You keep ownership of the content you create.

By posting content, you give Enjoy Badagry a licence to host, store, display and use that content as needed to operate and improve the Service — for example, showing your review to other users, or using your message to resolve a support issue. You are responsible for ensuring your content is lawful and does not infringe anyone's rights.

We may remove content that breaches these Terms or our community standards — for example abusive, misleading or infringing content — and we moderate reviews and reports through our admin team. See also section 17.

13. Notifications & service communications

We send push notifications about your rides, orders, wallet activity, chats, support replies, comments and platform announcements. You can turn these on or off in the app's notification settings, and through your device settings.

Some messages about your account, transactions or these Terms may still be important even if you turn off general notifications.

14. Third-party services & external websites

The Service relies on, and links to, independent third parties — for example Google (Firebase authentication and notifications), Flutterwave (payments), Mapbox (maps and routing), Twilio (driver verification SMS), Google AdMob (advertising), and external hotel websites, event ticket pages and map directions.

These third parties provide their own services under their own terms and privacy policies. Enjoy Badagry does not control and is not responsible for their acts, omissions, content or availability. Please review their terms before using their services.

15. Service availability, interruptions & technical limitations

We work to keep Enjoy Badagry running, but the Service is provided on an “as available” basis. The app or parts of it may occasionally be unavailable for maintenance, updates, security reasons, or factors outside our control — including network coverage, power, driver supply or third-party outages.

Some features depend on third parties — for example driver availability for rides, restaurant participation for food delivery, and payment verification for wallet top-ups — and may not be available at every moment or in every location. Enjoy Badagry focuses on Badagry and surrounding areas; coverage elsewhere is not guaranteed.

The app includes advertising, including short advertisements that unlock some hotel details. Advertising is provided by Google AdMob and its availability is subject to that service.

16. Intellectual property & permitted use

The Enjoy Badagry name, logo, app, website and the software and content we provide — including our listings, text, design and branding — belong to Enjoy Badagry or its licensors and are protected by intellectual property law.

We grant you a limited, personal, non-exclusive, non-transferable licence to use the Service for its intended purpose — discovering Badagry, booking rides, ordering food and related activities. You may not copy, modify, distribute, sell or reverse-engineer any part of the Service, or use our branding in a way that suggests endorsement, without our written permission.

Business names, logos and listings of hotels, restaurants, drivers and other third parties remain the property of those parties.

17. Suspension, termination & account restrictions

You can stop using the Service at any time and can request deletion of your account as described in section 18 of our Privacy Policy.

We may suspend or restrict your account, or remove content, where we reasonably believe there has been a breach of these Terms, unlawful or harmful conduct, fraud, or a risk to other users, drivers or the Service. Where appropriate, we will tell you the reason and, unless law or safety prevents it, how to contact us about it.

If your account is suspended or terminated, you may lose access to features, including your wallet balance and history, subject to our legal obligations. Any transaction records we must keep for legal or financial reasons will be retained as described in our Privacy Policy.

18. Disclaimers & limitation of liability

Enjoy Badagry is a platform that connects people with local services. We are not the operator of hotels, restaurants or vehicles, and we do not control the conduct of drivers, hotel staff, restaurant staff, riders or other users. Listings, prices and details may change, and errors may occur.

To the fullest extent permitted by law, Enjoy Badagry provides the Service “as is” and “as available”, without warranties of any kind — whether express or implied — including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, secure or error-free, or that any listing, fare, menu or schedule is complete or accurate at all times.

To the fullest extent permitted by law, Enjoy Badagry will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising out of or in connection with your use of the Service.

Where our liability cannot be excluded, it is limited to the amount you paid to Enjoy Badagry in the three (3) months before the event giving rise to the claim, or ₦10,000 (ten thousand naira), whichever is greater.

19. Complaints, support & dispute handling

If you have a problem — a ride issue, an order problem, a wallet question or a complaint about content or conduct — the fastest way to reach us is the Help & Support chat inside the Enjoy Badagry app. Every reply is delivered to your account inbox.

Please give us the details we need to investigate, such as the relevant booking, order or transaction reference, and describe what happened. We review reports and complaints and take appropriate action based on our findings.

We aim to resolve complaints fairly. If you are unhappy with the outcome, you can reply in the same support conversation to ask for it to be reviewed further.

20. Changes to these terms

We may update these Terms from time to time — for example to reflect changes in the Service, our practices or legal requirements. When we do, we will revise the “Last updated” date at the top of this page, and where changes are material we will highlight them in the app or announce them through in-app notifications.

Continuing to use the Service after an update means you accept the revised Terms. If you do not accept them, please stop using the Service and, if you wish, request deletion of your account.

21. Governing law & jurisdiction

Enjoy Badagry is operated from Nigeria, and the Service is focused on Badagry, Lagos State. Subject to confirmation of the operator's registered details, these Terms are governed by the laws of Nigeria, and the courts of Lagos State are expected to have jurisdiction over disputes arising from them, without prejudice to any mandatory consumer protections that apply where you live.

22. Contact details for questions or complaints

For questions about these Terms, or to raise a complaint, use the Help & Support chat inside the Enjoy Badagry app, where every reply is delivered to your account inbox.